the capacity to organize.

8.   Kouzes and Posner suggest that one of the five “practices” through which leaders establish credibility is to step into the unknown and explore new ideas. This “practice” is referred to as
 

  A. challenging the process.
  B. encouraging the heart.
  C. inventing new ways to get things done.
  D. visioning.
9.   According to the behavior approach to studying leadership, the extent to which a leader initiates group activity, organizes the group, and defines the way in which work is to be accomplished is represented by the term
 

  A. persistence in the pursuit of goals.
  B. the exercise of initiative.
  C. the capacity to organize.
  D. initiation of structure.
10.   _______ can be a source of organizational conflict in the case of workers in different shifts disagreeing about work procedures, documentation, and organization of the workspace they share.
 

  A. Resource scarcity
  B. Interdependence
  C. Goal incompatibility
  D. Resource allocation
11.   _______ is the rivalry between individuals or groups over an outcome and always has a winner and a loser.
 

  A. Collaboration
  B. Competition
  C. Confidence
  D. Conflict
12.   Reviewing the results of the Ohio State University study on leadership behavior, Alessandra discovers that the term consideration refers to
 

  A. a strong sense of personal identity.
  B. a capacity to absorb stress.
  C. the exercise of initiative in social situations.
  D. the extent to which the leader is concerned with the welfare of the group.
13.   _______ leadership is based on the principle that leaders remain true to their values, preferences, hopes, and aspirations, and act in a way that is consistent with those values and beliefs.
 

  A. Value-based
  B. Authentic
  C. Shared
  D. Collaborative
14.   One of the ways leaders establish and maintain credibility is through “practicing what they preach.” Kouzes and Posner describe this “practice” of credibility as
 

  A. modeling the way.
  B. integrity matching.
  C. stepping into the unknown.
  D. inspiring a shared vision.
15.   As a manager, Costanza knows that by managing conflict properly, she can
 

  A. push her team to win over other teams.
  B. motivate unproductive employees to leave the organization.
  C. mobilize diverse perspectives into productive solutions.
  D. encourage Groupthink to achieve consensus.
16.   Sometimes, Dana has to choose assertiveness over cooperation, and enforce a conflict management solution that is unpopular but needs to be implemented for the greater good of the organization. This approach to conflict management is known as
 

  A. competition.
  B. uncompromising.
  C. operant.
  D. assertion.