scientific management

Which is not true regarding differences between goods and services?

  1. a. Goods tend to have higher customer interaction than services.
    b. Services tend to be more knowledge-based than goods.
    c. Services are generally produced and consumed simultaneously; tangible goods are not. d. Services tend to have a more inconsistent product definition than goods.
    e. None of the above are true.
  2. Current trends in operations management include all of the following EXCEPT ______________.

    a. empowered employees
    b. mass customization
    c. rapid product development
    d. just-in-time performance
    e. All of the above are current trends.

  3. The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately ______________.

    a. 32.5 boxes/hr b. 40.6 boxes/hr c. 62.5 boxes/hr d. 81.25 boxes/hr e. 300 boxes/hr

  4. Which of the following are among the ethical and social challenges facing operations managers?

    a. developing low-cost products
    b. providing an efficient workplace
    c. maintaining a sustainable environment d. honoring financial commitments
    e. All of the above.

10. Cost cutting in international operations can take place because of ________________.

a. lower indirect costs
b. lower wage scales
c. less stringent regulations d. lower taxes and tariffs
e. All of the above.

Unit 1 Examination

BAM 421 Operations Management